Help with Packbay
Packbay is a travel-planning app with trips, checklists, daily plans, a budget and optional Premium features. It is available at web.packbay.app and for iPhone.
Contact
For questions, problems or feedback, email support@packbay.app.
If the chat button is shown at the bottom right, you can use it to open live chat. Signed-in users can view ongoing cases in the Packbay support portal.
If possible, include the device or browser, the affected feature and the steps leading to the issue. A screenshot may help. Do not send passwords, full payment details, identity documents or sensitive data that is not needed.
Account and contracts
- Sign-in: Use “Forgot password” on the sign-in page to request a new password.
- Cancel Premium: Manage an iPhone subscription in your Apple Account subscriptions. Manage a web subscription in the Stripe customer portal in the web app. Alternatively, use “Cancel contracts here”.
- Withdraw from a contract: Use “Withdraw from contract” or send an unambiguous statement by email or letter. Details are in the Terms.
- Data and account deletion: In the web app, “Account” contains data access, data export and “Delete account”. Deleting your account does not cancel an Apple subscription; you must also cancel it with Apple.
Privacy
Information about the processing of support and account data is in our Privacy Policy.